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Return/Exchange Policy


Not 100% in love? No worries! You may return your sculptwear within 60 days for an exchange or a refund to your original form of payment. We accept returns and exchanges of unworn items (trying on over undies for fit is ok) returned in the original packaging, with tags attached, and free of damages and scents by the customer.

Please note that international customers will have to pay for the shipping label on returns. Customers must also pay any price difference for exchanged items.

International customers

Please contact us at support@nueshape.com with your order number and the email used to place the order for further directions.

As soon as our team confirms that the item was received in like-new condition, we will process your refund or ship your exchange!

Refunds

Refunds will be provided in the same way that the initial payment was made (e.g. credit card payments will be refunded directly to the same credit card). Shipping is nonrefundable. We'll provide a return label for U.S. customers. For our International customers, please arrange shipping on your own. We cannot accept a return if your item arrives worn, or if your package is lost when you ship it back to us, so please take care.

General Terms

Only purchases that we can verify were made from nueshape.com qualify for an exchange or refund. We may, in our sole discretion, issue a refund for your purchase instead of an exchange or reject a request for a refund or exchange.

Still have questions? Contact us at support@nueshape.com